Lili Hang, the Polo Club's General Manager and Chief Operating Officer, has a story that embodies perseverance, ambition, and the unique opportunities found within this prestigious country club. Her journey spans nearly two decades, beginning when she arrived in the United States from Romania with dreams of building a future. For Lili, the Polo Club isn’t just a workplace—it’s a community that has shaped her life in extraordinary ways.
A Life-Changing Start
Lili’s career began humbly, washing dishes in the club’s kitchen. Reflecting on those early days, she credits the Polo Club with giving her the foundation for everything she has achieved. "Polo truly is my American Dream," she shared during an interview. "I wouldn’t be in the United States if it wasn’t for Polo sponsoring my student visa when I first came over."
Her determination and work ethic allowed her to climb the ranks, taking on progressively larger roles within the community. Over time, she transitioned from her initial position to Director of Club Operations and later became Assistant General Manager. In 2021, she achieved her current role as General Manager and COO—a testament to the club’s culture of empowering its team members.
Building a Community for All
Lili’s connection to the Polo Club goes far beyond her professional accomplishments. She describes the club as a family for not only its members but also for its staff. "It’s not just a community for our members," Lili explained. "It’s a community for all of us serving the club. We truly feel like family here, and it’s one of the things that makes Polo as special as it is."
This sense of belonging is something Lili strives to pass on to new employees, especially those arriving on visa programs, just as she once did. "I always open my orientation to our international staff with, ‘If I can do it, so can you!’" she said. Her story serves as an inspiration for others to excel and build meaningful careers within the club’s supportive environment.
A Vision for Excellence
As GM, Lili is at the helm of a club known for its unparalleled luxury and commitment to exceeding member expectations. When asked how she continues to elevate the member experience, Lili emphasized the importance of creating a lifestyle retreat rather than just a place to reside.
Currently, the Polo Club is undergoing a master renovation project designed to redefine modern luxury living. This extensive initiative will touch every corner of the club.
Beyond aesthetics, the project aims to set new standards in sustainability, aligning with the club’s commitment to the environment and its surrounding community.
Creating Opportunities
Lili’s career trajectory within the Polo Club is rare among elite country clubs. "I don’t know any other prominent country clubs that have had someone start at the level that I have and go all the way to GM and COO," she said. This underscores the organization’s dedication to fostering talent and investing in its employees’ potential.
The club’s inclusive culture provides opportunities for professional growth and creates a shared purpose among its staff. For Lili, the Polo Club is more than a workplace—it’s a place where dreams are realized and careers are built from the ground up.
What’s Next?
As the Polo Club continues its transformation, Lili remains focused on maintaining its status as a leader in luxury living. Her leadership, shaped by years of hands-on experience and a deep connection to the community, ensures that the club will continue to thrive as a destination for members and staff alike.
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